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Naples Free-Net Dial Up Accelerator Frequently Asked Questions updated 8/6/2008 |
ID: | 26 |
Question: | Does Naples Free-Net accelerate DSL or cable? |
Answer: | Naples Free-Net Accelerator works with connections operating at speeds up to 200Kbps (kilobits per second). In addition to dial-up connections, some wireless, ISDN, or slow DSL connections qualify. If you have not downloaded Naples Free-Net Accelerator and you are not sure what your Internet connection speed is, click here. If you have installed Naples Free-Net Accelerator you can check your speed by using Naples Free-Net Accelerator diagnostics, available from the Naples Free-Net Accelerator taskbar menu. |
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ID: | 27 |
Question: | What types of Web content does Naples Free-Net accelerate? |
Answer: | Naples Free-Net accelerates Web page text (including plain text, HTML,
markup and javascript) and the most common forms of graphics: Gif, animated
Gif, and JPEG images, Flash and File downloads. Naples Free-Net does not accelerate other forms of Internet content, including: streaming media, such as video and audio streams; secure pages, such as those used for online banking and credit card forms. |
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ID: | 30 |
Question: | I installed Naples Free-Net Accelerator and now I cannot seem to access the Internet. What should I do? |
Answer: | Click here for troubleshooting tips. If you can surf but you are not receiving acceleration click here. |
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ID: | 31 |
Question: | What are the system requirements for Naples Free-Net Accelerator? |
Answer: | any windows system that has a proper NFN dial up connection |
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ID: | 33 |
Question: | Does Naples Free-Net Accelerator work behind a firewall? |
Answer: | Yes Naples Free-Net Accelerator will work with a personal firewall product installed on your PC. Click here for settings. |
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ID: | 34 |
Question: | Does Naples Free-Net Accelerator work with Virtual Private Networks (VPNs)? |
Answer: | VPNs provides remote users with secure access to corporate Intranets. VPN traffic is usually encrypted. For this reason, Naples Free-Net Accelerator does not speed up Web pages accessed over VPNs. However, Naples Free-Net Accelerator automatically allows non-accelerated surfing over VPN connections. When Naples Free-Net Accelerator is accessing VPN pages, a yellow triangle (similar to a yield sign) appears on the Naples Free-Net Accelerator icon in the taskbar to let you know that Naples Free-Net Accelerator is temporarily unavailable. |
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ID: | 36 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Question: | Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Naples Free-Net Accelerator? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Answer: | Naples Free-Net Accelerator is compatible with most ad blockers, popup
stoppers, personal firewalls, and other utilities. In some cases, minor
configuration either of Naples Free-Net Accelerator or other products is
needed. If you do not see your product on the list, don't worry in most
cases it will work and no special configuration.
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ID: | 37 |
Question: | Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance? |
Answer: | Yes. Deleting your browser's temporary files -- often referred to as "cache" |
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ID: | 39 |
Question: | Once in a while I see a box with an X in it where I would expect an image to appear. What causes this? |
Answer: | Web pages frequently have broken graphics links. However, if you are
seeing more than the usual number of broken links, you can confirm that
Naples Free-Net Accelerator isn't contributing to this problem by following
these steps:
If the image appears try enabling Naples Free-Net Accelerator and doing a Ctrl-Refresh on the problem page. See if the problem reoccurs. Many other factors can cause or contribute to "broken" images on Web pages. Here are some of the more common ones:
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ID: | 45 |
Question: | How do I uninstall Naples Free-Net Accelerator? |
Answer: | IMPORTANT: If you are using Netscape, Mozilla, or Opera, you will need
to manually reconfigure the proxy settings in the browser after uninstalling
or stopping Naples Free-Net Accelerator in order to continue using the
Internet. See below for further details. Uninstall Naples Free-Net Accelerator
Alternatively, Naples Free-Net Accelerator can be uninstalled using the Add/Remove Programs in control panel. Start -> Settings -> Control Panel -> Add/Remove Programs. Restoring the Browser's Proxy Address and Port Number Netscape,
Mozilla, or Opera
Other helpful information:
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ID: | 65 |
Question: | Naples Free-Net Accelerator 5-Minute Troubleshooting Guide |
Answer: |
I downloaded Naples Free-Net Accelerator but it did not install I cannot open the Naples Free-Net Accelerator file If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file. If you see a box with a list of applications to open the file, it's possible that the file extension .exe was somehow lost from the Naples Free-Net Accelerator installation file. You can easily check and add the .exe if needed. Right-click on the file and select rename to add the .exe file extension. I do not see the small Naples Free-Net Accelerator icon in the
taskbar If you do see it, you may have some firewall software running that is prevents Naples Free-Net Accelerator from loading until you register Naples Free-Net Accelerator with the personal firewall software. Click Start, then Programs to see if you have personal firewall software installed on your system. Click here for firewall configuration instructions. I do not see alternating arrows on the Naples Free-Net
Accelerator icon when I surf Internet Explorer
Netscape
AOL
Naples Free-Net Accelerator was working, and then the icon
disappeared or stopped accelerating.
Why am I seeing degraded graphics after installing Naples Free-Net Accelerator?Naples Free-Net accelerates the downloading of Web page images by first pre-compressing the graphics they contain. This is just one of many techniques that Naples Free-Net Accelerator uses to improve Web page load time. By default graphic images are delivered to your Web page in slightly compressed form that balances speed of delivery with graphics quality. In some cases you may notice a degraded graphic and want to see the original quality. Click here if you would like to view an image or Web page with original quality. If you uninstalled Naples Free-Net Accelerator and you need to remove degraded images from your browser cache, click here. |
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ID: | 68 |
Question: | Naples Free-Net Accelerator isn't working or has stopped working. What should I do? |
Answer: | Click here for Troubleshooting Tips. |
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ID: | 71 |
Question: | Does Naples Free-Net Accelerator work with Netscape? |
Answer: | Yes. Naples Free-Net Accelerator works well with Netscape 4.7 or later.
However, you'll first need to make some simple changes to your Netscape
browser Preferences, specifically proxy server settings. Obtaining Naples Free-Net Accelerator's Port Number First, you need to determine the proxy port number that Naples Free-Net Accelerator is using.
Setting Netscape's HTTP Proxy Address and Port Number
Important: If you stop using or uninstall Naples Free-Net Accelerator, you will need to reset the Netscape proxy settings back to their original values. |
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ID: | 76 |
Question: | I use ZoneAlarm, is that compatible with Naples Free-Net Accelerator? |
Answer: | Yes. However, If you are using Zone Alarm Pro, please
click here for important details. You do need to answer two ZoneAlarm
questions properly so that it will allow Naples Free-Net Accelerator to
accelerate your Web browsing experience. It is best to exit Naples Free-Net
Accelerator and restart it. As soon as Naples Free-Net Accelerator starts
the first time under ZoneAlarm, the ZoneAlarm questions will appear.
Note: Naples Free-Net Accelerator will not operate properly if you reboot your computer before answering the ZoneAlarm questions. |
ID: | 77 |
Question: | Can I use RealOne Player with Naples Free-Net Accelerator? |
Answer: | Yes, however the initial RealOne Player proxy settings may need to be
adjusted before you can use RealOne Player with Naples Free-Net Accelerator. If you encounter connectivity problems using RealOne Player when Naples Free-Net Accelerator is active, make the following configuration changes to RealOne.
See Naples Free-Net Accelerator Help for instructions on checking and setting a proxy address in case of conflicts. |
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ID: | 82 |
Question: | I have two computers; can I share a paid subscription to Naples Free-Net Accelerator? |
Answer: | Yes. Although a subscription to the Naples Free-Net Acceleration Service
cannot be simultaneously used on multiple computers, as a subscriber your
subscription can be available for your use on both machines. Here's how to
enable another PC to use your subscription to the Naples Free-Net
Acceleration Service:
Your subscription will immediately be enabled on the new system. In addition, a message will appear on the system you were using indicating that Naples Free-Net Accelerator is no longer active. Once installed you can easily switch back and forth between several computers, using the same subscription. Switching acceleration from computer A to computer B is immediate and automatic. However, if you try to switch acceleration back to A within a few minutes, you will be unable to do so due to a brief "time out" period. Additional notes: If you need to use Naples Free-Net Accelerator at the same time on more than one system, multiple subscriptions are needed. |
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ID: | 86 |
Question: | Can I use Opera with Naples Free-Net Accelerator? |
Answer: | Yes. Configuration of Opera is needed before it can be used with Naples
Free-Net Accelerator. Obtaining Naples Free-Net Accelerator's Port Number First, you need to determine the proxy port number that Naples Free-Net Accelerator is using.
Setting Opera's HTTP Proxy Address and Port Number
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ID: | 88 |
Question: | Does Naples Free-Net Accelerator work in a LAN configuration? |
Answer: | Yes Naples Free-Net Accelerator will work in a Local Area Network,
Wireless Network, peer-to-peer, or with Microsoft Internet Connection
Sharing (ICS). Naples Free-Net Accelerator needs to be installed on each PC that needs acceleration. You can share one subscription with other computers on the network but only one computer will receive acceleration at a time. If you need the computers accelerated at the same time, each computer needs to have it's own subscription. No special configuration is needed for Naples Free-Net Accelerator to work. |
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ID: | 90 |
Question: | I use AdSubtract. Will it work with Naples Free-Net Accelerator? |
Answer: | Yes, testing indicates that you can use Naples Free-Net Accelerator and AdSubtract together by adjusting a few settings in your browser and in AdSubtract. Click here for details on using AdSubtract + Internet Explorer with Naples Free-Net Accelerator. |
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ID: | 91 |
Question: | How can I find out what proxy port number Naples Free-Net Accelerator is using? |
Answer: | Follow these steps to check the Naples Free-Net Accelerator proxy port
number:
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ID: | 94 |
Question: | Using Internet Explorer and AdSubtract with Naples Free-Net Accelerator |
Answer: | Naples Free-Net Accelerator + AdSubtract and Internet Explorer Like
Naples Free-Net Accelerator, AdSubtract uses a local proxy server. In order
to use Proper Accelerator on a system running AdSubtract, some minor changes
to preferences are needed. The following steps allow you to "chain" Naples Free-Net Accelerator and AdSubtract proxy settings together for use with Internet Explorer. Although there are a number of steps, each takes only a few moments to accomplish. Configure Internet Explorer
Configuration Changes to AdSubtract
Verification You can verify that both AdSubtract and Naples Free-Net Accelerator are working together when:
Important: Naples Free-Net Accelerator is run in the background at all times. If you stop or uninstall Naples Free-Net Accelerator, you will get a message indicating that you need to change your Internet Explorer HTTP proxy setting. However, since the proxy setting is pointing to AdSubstract, you actually do not need to alter the browser settings. Instead, re-enable AdSubtract after stopping or uninstalling Naples Free-Net Accelerator by following these steps:
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ID: | 95 |
Question: | Can I use Mozilla with Naples Free-Net Accelerator? |
Answer: | Yes. Some configuration of Mozilla is needed before it can be used with
Naples Free-Net Accelerator.
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ID: | 97 |
Question: | Does Naples Free-Net Accelerator work with cell phones used as data modems? |
Answer: | Yes Naples Free-Net Accelerator will work with most 2.5G and 3G Wireless Data-enabled phones connected to a laptop. Acceleration up to 12X has been measured. |
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ID: | 99 |
Question: | Why can't I open the Naples Free-Net Accelerator installation file after I download it? |
Answer: | It is possible that the file extension ".exe" was somehow lost from the
Naples Free-Net Accelerator installation file. You can easily check and, if
necessary, remedy this situation. Here's how:
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ID: | 122 |
Question: | How can I further improve Acceleration performance? |
Answer: | Note: This FAQ is also useful if you are simply interested in figuring
out exactly how much acceleration you are getting. With Naples Free-Net Accelerator in place you should be seeing a very noticable increase in surfing speed -- an average of 3X acceleration, with some pages appearing up to 5 times faster. To get a better idea of the types of speed improvements you should expect to receive, see the Naples Free-Net Accelerator Technical Overview. It contains a table showing typical speed improvements accessing several popular Web sites such as Amazon, c/net, and Priceline, among others, over dial-up modems. In our studies Web page performance can be significantly influenced by a number of factors including:
If you are not seeing a very noticeable increase in surfing speed with
Naples Free-Net Accelerator (or perhaps no improvement at all), please take
the following steps:
Just a reminder: If you aren't seeing the acceleration you expect, please click here for Troubleshooting Tips. |
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ID: | 127 |
Question: | How can I be sure Naples Free-Net Accelerator is working properly? |
Answer: | Is Naples Free-Net Accelerator properly installed? If Naples Free-Net Accelerator is installed on your computer a small blue Naples Free-Netler-like icon will appear in the Windows taskbar area (near the system clock). Is Naples Free-Net Accelerator active? If Naples Free-Net Accelerator is active while you are surfing the Internet, the Naples Free-Net Accelerator icon will appear as opposing white arrows flashing over the Naples Free-Netler. Try accessing a Web site. You should see the icon arrows flash as Web pages load. Is my Naples Free-Net Accelerator subscription active? If you have a subscription to the Naples Free-Net Acceleration Service, it is very easy to verify that it is active on the computer you are using. Click on the Naples Free-Net Accelerator icon (blue Naples Free-Netler icon near your system clock). If one of the pop-up menu items reads "Subscription Info..." it means that you have have a subscription to Naples Free-Net Accelerator.
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ID: | 161 |
Question: | Can I use WebWasher with Naples Free-Net Accelerator? |
Answer: | The following steps allow you to use Naples Free-Net Accelerator and
WebWasher together for use with Internet Explorer. Although there are a
number of steps, each is easily accomplished.
You can verify that both WebWasher and Naples Free-Net Accelerator are working together when:
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ID: | 166 |
Question: | Why am I seeing partial or incomplete page loads with Naples Free-Net Accelerator? |
Answer: | There are two software applications that may cause this problem. Zone Alarm Pro Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out"). This issue has been fixed by Zone Labs. Please upgrade to Zone Alarm Pro version 4.5.xxx.xxx or later. Norton Internet Securities If you're running Norton Internet Securities 2004, you will need to make a change.
1. Click on the NIS 2004 system tray icon and choose "Norton Internet Security" from the top of the list. 2. Click on "options" at the very top 3. Click on the "firewall" tab 4. Under "HTTP port list" find the number "8080" in the list, highlight it and click on the "remove" button. 5. Click "ok"
This is a bug with Norton Internet Security 2004, early versions of Norton Internet Security 2003 works with no problems. |
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ID: | 170 |
Question: | How do I see the original graphic quality of specific image or Web page? |
Answer: | If you are using Internet Explorer, simply move your mouse over an image
on a Web page and right-click. You'll see that two new options are
available: Refresh Page with Full Quality. Refresh Picture with Full Quality. When your mouse is over a graphic. If you select one of these options, Naples Free-Net Accelerator will replace the compressed graphic image with an original quality version. When the Naples Free-Net Accelerator icon arrows stop moving, the new image is in place. The right-click options are not available in Outlook, Netscape, Opera or Mozilla. Please follow these steps.
In Outlook use the Save As command to save the file in HTML format to your desktop, then double click it to view in your browser. Once in your browser, you can use the Refresh With Full Quality right-click commands. Note:
If you have specific Web pages you do not want accelerated and therefore always see original image quality follow these instructions. Microsoft Internet Explorer
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ID: | 207 |
Question: | Why are images still degraded after I uninstall Naples Free-Net Accelerator? |
Answer: | In order to speed up web browsing, web browsers are designed to download
parts of web pages and store them locally on your machine in an area called
"cache" all so known as temporary files. When you visit the same page for a
second time, the browser speeds up display time by loading the parts of the
page locally from your cache instead of downloading from the Web
site. As a result it will use degraded images from your cache. To remove
these degraded images so the browser will load new ones from the Web site
simply delete your browser cache. If you are still using Naples Free-Net Accelerator you will also need to delete the Naples Free-Net Accelerator cache. You can do so by clicking on the small blue Naples Free-Net icon near your system clock, click on options, click on Temporary Files, click on the Delete Files.. button. Internet Explorer
AOL
Netscape
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ID: | 208 |
Question: | Why don't I see the Naples Free-Net Accelerator icon after I installed Naples Free-Net Accelerator? |
Answer: | This problem is due to one of a couple of factors:
Naples Free-Net Accelerator installed? Click on Start--> Program. Do you see Naples Free-Net Accelerator? If you don't see Naples Free-Net Accelerator but you have downloaded it. Click on Start--> Search or Find the downloaded file. Locate the file and open it. This will start the installation. Zone Alarm
Norton Personal Firewall 2003
When you first install and run Naples Free-Net Accelerator, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Naples Free-Net, you must change this to "Permit" and then click "OK". This message will come up a few more times and you need to perform the exact same steps on each one.
If for some reason, you have blocked "Access to Naples Free-Net Accelerator" and are not able to surf the Internet after installing Naples Free-Net, you will need to manually configure access to Naples Free-Net Accelerator. To do this, perform the following steps:
Norton Internet Security 2003
When you first install and run Naples Free-Net and you have Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Naples Free-Net, you must change this to "Permit" and then click on the "OK" button. This message will come up a few more times and you need to perform the exact same steps on each one.
If for some reason, you have blocked "Access to Naples Free-Net Accelerator" and are not able to surf the Internet after installing Naples Free-Net, you will need to manually configure access to Naples Free-Net Accelerator. To do this, perform the following steps:
McAfee Personal Firewall Plus
When you first download and install Naples Free-Net Accelerator, you will get a security warning from McAfee Personal Firewall in a red window entitled, "Application wants to Access the Internet". "The program PropelAC.exe is requesting to access the Internet. Do you want to allow it?" In the section below, the option, "I want to ..." gives the choices of:
Select "Grant Access". If you choose "Block All Access" you will not see the Naples Free-Net Accelerator icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any web sites. You will need to manually configure access to Naples Free-Net Accelerator. To do this, perform the following steps:
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ID: | 210 |
Question: | Why do I get the error: Page Not Found? |
Answer: | Microsoft XP multiple users The current version of Naples Free-Net Accelerator will only work with XP Administrator accounts. Restricted or limited users need to disable Naples Free-Net Accelerator to surf. Naples Free-Net will soon release a new version of Naples Free-Net Accelerator that will accelerate restricted or limited users. Meanwhile you can change the account to have Administrator rights.
Browser Configuration As part of the acceleration process, Naples Free-Net Accelerator uses a "proxy server" on your computer. A proxy server is a local program that manages Web traffic to and from your browser. The proxy server is configured in your browser. If this is not configured correctly in your browser you may receive this error.
Internet Explorer
The Naples Free-Net Accelerator icon (blue Naples Free-Net Accelerator near the system clock) shows moving arrows when you browse the Internet.
Netscape
Software Applications
MacAfee Privacy Service There is a bug in earlier versions of MacAfee Privacy Service that can interfere with applications using proxy settings causing Web pages to not load. Please update to MacAfee Privacy Service version 4.0.1.24 and above or Security Center 6.0 and above. Zone Alarm Pro Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out"). This issue has been fixed by Zone Labs. Please upgrade to Zone Alarm Pro version 4.5.xxx.xxx or later. Norton Internet Securities If you're running Norton Internet Securities 2004, you will need to make a change.
This is a bug with Norton Internet Security 2004, early versions of Norton Internet Security 2003 works with no problems.
Cannot surf after uninstalling Naples Free-Net Accelerator?
Internet Explorer
Netscape
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ID: | 213 |
Question: | How do I check for an update of Naples Free-Net Accelerator? |
Answer: | To update or checking for an update of Naples Free-Net Accelerator, simply click on the Naples Free-Net Accelerator icon near your system clock. Click on "About Naples Free-Net Accelerator" and click on the "Check for Update" button. |
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ID: | 221 |
Question: | My performance was great, but has slowed down recently. What can I do? |
Answer: | Note: This FAQ is useful if your performance was good at one time, but
has slowed down. If you have not seen any performance improvements since
installing Naples Free-Net Accelerator, click here
There may be several factors that are impacting performance. This information will help you quickly isolate the cause of your slow performance. Simply follow the steps below.
Diagnostics runs an eight-part test. The Diagnostics should pass, but if any of the steps fail, click the help button for recommendations. If there is no obvious remedy, you should select the System Info test located in the Diagnostics menu. Then click Copy Log to copy the diagnostic and system information to your clipboard. Right-click to paste this information into an email message and send it to Customer Support. If the Diagnostics passes, review these steps. Step 3 of Diagnostics - Testing your Internet connection for
packet loss... Step 4 of Diagnostics - Determining current line speed... Connection speeds will vary depending on your:
Based on user feedback, we have seen most modem connection speeds in the US range from 28 Kbps to 42 Kbps. Anything above 42 Kbps is excelent, anything below 28 Kbps is considered poor. See the suggestions below to improve line speed.
Click here to learn how to measure Acceleration performance.
To help us make this answer as effective as possible and provide better troubleshooting information, we would like to get feedback on what caused your slow down. |
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ID: | 222 |
Question: | Will Naples Free-Net Accelerator speed up downloading files from file-sharing programs like Kazaa? |
Answer: | Naples Free-Net Accelerator is designed to speed up downloading files when they are initiated through the browser. It will not speed up downloading files through other programs like Kazaa. |
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ID: | 227 |
Question: | Does Naples Free-Net speed up online games and reduce ping and lag time for Interactive games? |
Answer: | Naples Free-Net Accelerator will speed up your Web surfing, but not your online games. Click here for complete list of items that are accelerated. |
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ID: | 229 |
Question: | Does We-Blocker work with Naples Free-Net Accelerator? |
Answer: | Yes. However, you will need to make a change to We-Blocker see steps
below:
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ID: | 231 |
Question: | Does Cookie Crusher work with Naples Free-Net Accelerator? |
Answer: | Yes. However, you will need to make a change to Cookie Crusher. See the
steps below:
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ID: | 234 |
Question: | Does Norton Internet Securities work with Naples Free-Net Accelerator? |
Answer: | Yes, however if you're running Norton Internet Securities 2004,
you will need to make a change.
This is a bug with Norton Internet Security 2004, Norton Internet Security 2003 works with no problems. |
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ID: | 236 |
Question: | Does Naples Free-Net Accelerator work with Internet Explorer? |
Answer: | Yes. Naples Free-Net Accelerator works well with Internet Explorer 5.0
or later. No changes are necessary for Internet Explorer to work with Naples
Free-Net Accelerator. However if you cannot surf after you installed or
uninstalled Naples Free-Net Accelerator follow the steps below to make sure
the IE browser is configured correctly. Cannot surf after installing Naples Free-Net Accelerator? 1. Click on the small blue Naples Free-Net Accelerator icon and select Options, then click on the Advanced... button write down the port number. Click cancel. 2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings... 3. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button. 4. Make sure that the proxy address for HTTP port address is set to "localhost" (no quotes) and the port is set to the port number found in step one. Click OK. Now test. 5.You can verify that Naples Free-Net Accelerator is working when: The Naples Free-Net Accelerator icon (blue Naples Free-Net Accelerator near the system clock) shows moving arrows when you browse the Internet. Cannot surf after uninstalling Naples Free-Net Accelerator? 1. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings... 2. Make sure that the "Use a proxy server for this connection" checkbox is not checked. |
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ID: | 242 |
Question: | Why do I get the error "Naples Free-Net setup.exe is not a valid Win 32 application" after downloading the Accelerator file? |
Answer: | This error is rare and occurs when the size of the file that was
downloaded is smaller than the size of the original source file. This
problem is usually caused by the modem dropping data packets or by an
interruption during the file download. To correct this situation, locate the
file Naples Free-Net Accelerator Install file. Delete the file and download it again. If you need to know how to download Naples Free-Net Accelerator, click here |
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ID: | 243 |
Question: | Why do I get an error "could not open install.log file" when I uninstall Naples Free-Net Accelerator? |
Answer: | It appears that one or more files were removed from the Naples Free-Net
Accelerator directory. To correct this problem, reinstall Naples Free-Net
Accelerator. You can try to locate the file Naples Free-Net Accelerator
Install file on your
system and open it or you can download it again from your account. To uninstall Naples Free-Net Accelerator, click Start -> Programs -> Naples Free-Net Accelerator -> Uninstall Naples Free-Net Accelerator. If you need to know how to download Naples Free-Net Accelerator, click here |
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ID: | 246 |
Question: | Does Proxomitron work with Naples Free-Net Accelerator? |
Answer: | Yes. First you will need to make some changes. Proxomitron uses a local
proxy and 8080. You need to first confirm that your browser is configured
for port 8080 then change the port on the Naples Free-Net Accelerator and
configure Proxomitron for the Naples Free-Net Accelerator port.
Internet Explorer
Netscape
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ID: | 247 |
Question: | Why do I get an error Invalid win32 application when I try to install Naples Free-Net Accelerator? |
Answer: | If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file. |
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ID: | 247a |
Question: | Why you can not operate FrontPage with the Accelerator turned on. |
Answer: | Windows FrontPage uses encrypted windows authentication to log on to your FrontPage administration. This type of authentication does not work over a proxy type connection which the NFN Accelerator must use. Simply disable the NFN Accelerator when administering your FrontPage web site. |
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ID: | 247c |
Question: |
I have a firewall on my computer, AND after installing the Accelerator, I have mail or web surfing problems. |
Answer: |
If you have a firewall installed on your computer AND are having mail or
browser problems, your firewall may be blocking the proper functioning of
the NFN Accelerator. Check your firewall settings according to the
software firewall you have operating on your PC. NOTE: Norton Firewall reportedly has a bug which will cause the above symptoms. One may have to uninstall Norton and use a different firewall product, because the bug is related to the automatic updating that Norton does and is yet to be fixed. This is not the fault of the NFN Accelerator, but rather a specific problem with Norton. Please contact Norton for customer service troubleshooting if you choose to use Norton firewall products.
Zone Alarm
Norton Personal Firewall 2003 When you first install and run NFN Accelerator, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to NFN Accelerator, you must change this to "Permit" and then click "OK". This message will come up a few more times and you need to perform the exact same steps on each one. If for some reason, you have blocked "Access to NFN Accelerator" and are not able to surf the Internet after installing NFN Accelerator, you will need to manually configure access to NFN Accelerator. To do this, perform the following steps:
Norton Internet Security 2003 When you first install and run NFN Accelerator and you have Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Propel, you must change this to "Permit" and then click on the "OK" button. This message will come up a few more times and you need to perform the exact same steps on each one. If for some reason, you have blocked "Access to NFN Accelerator" and are not able to surf the Internet after installing NFN Accelerator, you will need to manually configure access to NFN Accelerator. To do this, perform the following steps:
McAfee Personal Firewall Plus When you first download and install NFN Accelerator, you will get a security warning from McAfee Personal Firewall in a red window entitled, "Application wants to Access the Internet". "The program PropelAC.exe is requesting to access the Internet. Do you want to allow it?" In the section below, the option, "I want to ..." gives the choices of:
Select "Grant Access". If you choose "Block All Access", you will not see the NFN Accelerator icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any web sites. You will need to manually configure access to NFN Accelerator. To do this, perform the following steps:
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Question: |
Can I use Mozilla FireFox browser with the NFN Accelerator? |
Answer: |
Yes. Some configuration of Mozilla is needed before it can be used with the NFN Accelerator.
OR.... one can Manually configure the proxy settings for HTTP in the Mozilla Firefox Browser. Windows steps for FireFox version 3.0 browser
Windows steps for FireFox version 2.0 browser
Windows steps for Mozilla FireFox version 1.x browser
Mac steps for FireFox browser
Windows steps for standard Mozilla browser
Follow these steps to check the NFN Accelerator proxy port number:
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