Speed is GOOD! Naples Free-Net Dial Up Accelerator

Frequently Asked Questions
updated 8/6/2008

 

0 See a summary of the NFN Accelerator tray icon indicators.
1    Does Naples Free-Net accelerate DSL or cable?
2 What types of Web content does Naples Free-Net accelerate?
3 I installed Naples Free-Net Accelerator and now I cannot seem to access the Internet. What should I do?
4 What are the system requirements for Naples Free-Net Accelerator?
5 Does Naples Free-Net Accelerator work behind a firewall?
6 Does Naples Free-Net Accelerator work with Virtual Private Networks (VPNs)?
7 Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Naples Free-Net Accelerator?
8 Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance?
9 Once in a while I see a box with an X in it where I would expect an image to appear. What causes this?
10 How do I uninstall Naples Free-Net Accelerator?
11 Naples Free-Net Accelerator 5-Minute Troubleshooting Guide
12 Naples Free-Net Accelerator isn't working or has stopped working. What should I do?
13 Does Naples Free-Net Accelerator work with Netscape?
14 I use ZoneAlarm, is that compatible with Naples Free-Net Accelerator?
15 Can I use RealOne Player with Naples Free-Net Accelerator?
16 I have two computers; can I share a paid subscription to Naples Free-Net Accelerator?
17 Can I use Opera with Naples Free-Net Accelerator?
18 Does Naples Free-Net Accelerator work in a LAN configuration?
19 I use AdSubtract. Will it work with Naples Free-Net Accelerator?
20 How can I find out what proxy port number Naples Free-Net Accelerator is using?
21 Using Internet Explorer and AdSubtract with Naples Free-Net Accelerator
22 Can I use Mozilla with Naples Free-Net Accelerator?
23 Does Naples Free-Net Accelerator work with cell phones used as data modems?
24 Why can't I open the Naples Free-Net Accelerator installation file after I download it?
25 How can I further improve Acceleration performance?
26 How can I be sure Naples Free-Net Accelerator is working properly?
27 Can I use WebWasher with Naples Free-Net Accelerator?
28 Why am I seeing partial or incomplete page loads with Naples Free-Net Accelerator?
29 How do I see the original graphic quality of specific image or Web page?
30 Why are images still degraded after I uninstall Naples Free-Net Accelerator?
31 Why don't I see the Naples Free-Net Accelerator icon after I installed Naples Free-Net Accelerator?
32 Why do I get the error: Page Not Found?
33 How do I check for an update of Naples Free-Net Accelerator?
34 My performance was great, but has slowed down recently. What can I do?
35 Will Naples Free-Net Accelerator speed up downloading files from file-sharing programs like Kazaa?
36 Does Naples Free-Net speed up online games and reduce ping and lag time for Interactive games?
37 Does We-Blocker work with Naples Free-Net Accelerator?
38 Does Cookie Crusher work with Naples Free-Net Accelerator?
39 Does Norton Internet Securities work with Naples Free-Net Accelerator?
40 Does Naples Free-Net Accelerator work with Internet Explorer?
41 Why do I get the error "Naples Free-Net setup.exe is not a valid Win 32 application" after downloading the Accelerator file?
42 Why do I get an error "could not open install.log file" when I uninstall Naples Free-Net Accelerator?
43 Does Proxomitron work with Naples Free-Net Accelerator?
44 Why do I get an error Invalid win32 application when I try to install Naples Free-Net Accelerator?
45 Cannot browser surf after uninstalling NFN Accelerator?
46 Why you can not operate FrontPage with the Accelerator turned on.
47 I have a firewall on my computer, AND after installing the Accelerator, I have mail or web surfing problems.
48 Can I use Mozilla FireFox browser with the NFN Accelerator?

 

 ID: 26
 Question: Does Naples Free-Net accelerate DSL or cable?
 Answer: Naples Free-Net Accelerator works with connections operating at speeds up to 200Kbps (kilobits per second). In addition to dial-up connections, some wireless, ISDN, or slow DSL connections qualify. If you have not downloaded Naples Free-Net Accelerator and you are not sure what your Internet connection speed is, click here. If you have installed Naples Free-Net Accelerator you can check your speed by using Naples Free-Net Accelerator diagnostics, available from the Naples Free-Net Accelerator taskbar menu.
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 ID: 27
 Question: What types of Web content does Naples Free-Net accelerate?
 Answer: Naples Free-Net accelerates Web page text (including plain text, HTML, markup and javascript) and the most common forms of graphics: Gif, animated Gif, and JPEG images, Flash and File downloads.

Naples Free-Net does not accelerate other forms of Internet content, including: streaming media, such as video and audio streams; secure pages, such as those used for online banking and credit card forms.
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 ID: 30
 Question: I installed Naples Free-Net Accelerator and now I cannot seem to access the Internet. What should I do?
 Answer: Click here for troubleshooting tips. If you can surf but you are not receiving acceleration click here.
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 ID: 31
 Question: What are the system requirements for Naples Free-Net Accelerator?
 Answer: any windows system that has a proper NFN dial up connection
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 ID: 33
 Question: Does Naples Free-Net Accelerator work behind a firewall?
 Answer: Yes Naples Free-Net Accelerator will work with a personal firewall product installed on your PC. Click here for settings. 
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 ID: 34
 Question: Does Naples Free-Net Accelerator work with Virtual Private Networks (VPNs)?
 Answer: VPNs provides remote users with secure access to corporate Intranets. VPN traffic is usually encrypted. For this reason, Naples Free-Net Accelerator does not speed up Web pages accessed over VPNs. However, Naples Free-Net Accelerator automatically allows non-accelerated surfing over VPN connections. When Naples Free-Net Accelerator is accessing VPN pages, a yellow triangle (similar to a yield sign) appears on the Naples Free-Net Accelerator icon in the taskbar to let you know that Naples Free-Net Accelerator is temporarily unavailable.
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 ID: 36
 Question: Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Naples Free-Net Accelerator?
 Answer: Naples Free-Net Accelerator is compatible with most ad blockers, popup stoppers, personal firewalls, and other utilities. In some cases, minor configuration either of Naples Free-Net Accelerator or other products is needed. If you do not see your product on the list, don't worry in most cases it will work and no special configuration.
 Product

 Compatible

 Notes
Ad-aware (Lavasoft)

 Yes

 
AdSubtract

Yes

Click here for information
American Family Filter

 Yes

 
Cookie CrusherCookie Crusher

 Yes

Click here for information
Download Accelerator Plus

 Yes

 
Earthlink pop-up stopper

 Yes

 
Freedom Websecure

 No

 
Ghost Surf

 No

 
GoZilla

 Yes

 
Instant messenger 

 Yes

 
MacAfee Personal Firewall 

 Yes

 
MacAfee Privacy Service

Yes

Version 4.0.1.24 and above or Security Center 6.0 and above.
Netscape SmartDownload

 Yes

 
Norton Internet Security

 Yes

Click here if you're using 2004
Norton Personal Firewall

Yes

 
Optimal Desktop

 Yes

 
OrangeBox Web Filter (Cobion)

 Yes

 
PC-cillin 2004 Internet Security

Yes

 
Pop-Up Stopper (Panicware)

 Yes

 
Proxomitron

Yes

Click here for information
Puresight

 No

 
RealOne Player

 Yes

Click here for information
S4F filter software

 Yes

 
Smart Explorer

 Yes

 
SpyBlocker

 No

 
Spybot Search and Destroy

 Yes

 
Weatherbug

 Yes

 
We-Blocker

 Yes

Click here for information
WebWasher

 Yes

Click here for information
ZoneAlarm and ZoneAlarm Pro

 Yes

Click here for information
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 ID: 37
 Question: Will deleting my browser's temporary Internet files (cache) adversely affect my browsing performance?
 Answer: Yes. Deleting your browser's temporary files -- often referred to as "cache"
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 ID: 39
 Question: Once in a while I see a box with an X in it where I would expect an image to appear. What causes this?
 Answer: Web pages frequently have broken graphics links. However, if you are seeing more than the usual number of broken links, you can confirm that Naples Free-Net Accelerator isn't contributing to this problem by following these steps:
  1. Click on the Naples Free-Net Accelerator icon in the taskbar (blue Naples Free-Net  icon near the clock)
  2. Select Disable Naples Free-Net Accelerator from the pop-up menu.
  3. Hold down the Ctrl key and click Refresh in the Internet Explorer window. [Netscrape users, just click Reload.]

If the image appears try enabling Naples Free-Net Accelerator and doing a Ctrl-Refresh on the problem page. See if the problem reoccurs. Many other factors can cause or contribute to "broken" images on Web pages. Here are some of the more common ones:

  • The Web site is being updated at the same time you request the page. Try re-visiting the Web page after a couple of hours.
  • There might be a more long-term problem with the Web page.
  • Microsoft has confirmed a problem with Internet Explorer versions prior to Explorer 5.5 with Service Pack 2 (case #Q281197). Although Naples Free-Net recommends Service Pack 3, if it is inconvenient to upgrade a temporary solution to this problem is to refresh the page by clicking Refresh on the Internet Explorer toolbar, or by clicking Refresh on the IE View menu to retrieve the redirected URL and display the missing image. For additional information regarding this problem, please visit Microsoft's Product Support Services Web site located at: http://support.microsoft.com
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 ID: 45
 Question: How do I uninstall Naples Free-Net Accelerator?
 Answer: IMPORTANT: If you are using Netscape, Mozilla, or Opera, you will need to manually reconfigure the proxy settings in the browser after uninstalling or stopping Naples Free-Net Accelerator in order to continue using the Internet. See below for further details.

Uninstall Naples Free-Net Accelerator

  1. Click on Start --> Programs--> Naples Free-Net Accelerator
  2. Click on Uninstall Naples Free-Net Accelerator

Alternatively, Naples Free-Net Accelerator can be uninstalled using the Add/Remove Programs in control panel. Start -> Settings -> Control Panel -> Add/Remove Programs.

Restoring the Browser's Proxy Address and Port Number Netscape, Mozilla, or Opera
These instructions are for restoring Netscape's original proxy settings after uninstalling Naples Free-Net Accelerator. These instructions generally apply to Opera and Mozilla.

  1. Click on the Netscape Edit menu and select Preferences...
  2. Click on the mark next to the Advanced category or simply double-click on Advanced.
  3. Click on Proxies.
  4. If there was a proxy address in use prior to installing Naples Free-Net Accelerator, [Netscape 4.7 only: click View... first] enter that address and port number. Otherwise click "Direct Connection to the Internet".

Other helpful information:

  • Naples Free-Net Accelerator 5-MinuteTroubleshooting Guide, click here.
  • How do I redownload Naples Free-Net Accelerator, click here.
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 ID: 65
 Question: Naples Free-Net Accelerator 5-Minute Troubleshooting Guide
 Answer:

I downloaded Naples Free-Net Accelerator but it did not install  
When you clicked the Download Now button, you were prompted to open or save the file. If you saved the file, after the download completes, you need to locate the file Naples Free-Net setup.exe and open it to begin the installation. If you cannot locate the file, download it again. Log into  your account and select the link to download Naples Free-Net Accelerator. 

I cannot open the Naples Free-Net Accelerator file If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file.

If you see a box with a list of applications to open the file, it's possible that the file extension .exe was somehow lost from the Naples Free-Net Accelerator installation file. You can easily check and add the .exe if needed. Right-click on the file and select rename to add the .exe file extension.

I do not see the small Naples Free-Net Accelerator icon in the taskbar
First see if Naples Free-Net Accelerator was successfully installed. Click Start, then Programs. Do you see Naples Free-Net Accelerator? If you do not see Naples Free-Net Accelerator in the menu, it is not installed. Click here for download instructions.

If you do see it, you may have some firewall software running that is prevents Naples Free-Net Accelerator from loading until you register Naples Free-Net Accelerator with the personal firewall software. Click Start, then Programs to see if you have personal firewall software installed on your system. Click here for firewall configuration instructions.

I do not see alternating arrows on the Naples Free-Net Accelerator icon when I surf  
As part of the acceleration process, Naples Free-Net Accelerator uses a proxy server on your computer. A proxy server is a local program that manages Web traffic to and from your browser. The proxy server is configured in your browser. If the proxy server is not configured correctly in the browser, you may not be able to browse. See the steps that follow to check the configuration.

Internet Explorer

  1. Click the small blue Naples Free-Net  icon and select Options. Choose the Advanced tab. Write down the port number. Click Cancel.
  2. From Internet Explorer select Tools -> Internet Options. Then choose the Connections tab and select the connection you are using. Click Settings.
  3. Select the "Use a proxy server for this connection" check box if it is not already selected. Then select the Advanced tab.
  4. Make sure that the proxy address for the HTTP port address is set to "localhost" (no quotes) and the port is set to the port number found in step one. Click OK. Now test to see if Naples Free-Net Accelerator is working.
  5. You can verify that Naples Free-Net Accelerator is working when:
  6. The Naples Free-Net Accelerator icon (blue Naples Free-Net icon near the system clock) shows moving arrows when you browse the Internet.

Netscape

  1. Click the small blue Naples Free-Net icon in the taskbar and select Options. Then choose the Advanced tab. Write down the port number. Click Cancel.
  2. Click the Netscape Edit menu and select Preferences.
  3. Double-click the Advanced category.
  4. Click Proxies.
  5. Click View [Netscape 4.7 only]
  6. Select "Manual proxy configuration" if it is not already selected.
  7. Click in the HTTP Proxy area and enter the word "localhost" without quotes.
  8. Click in the HTTP Port area and enter the Naples Free-Net Accelerator port number (by default, the port number is 8080, but you should verify the number as described previously).
  9. Click OK. Try accessing your favorite Web sites; your Internet experience should be accelerated.

AOL

  • If your browser is configured correctly and you still don't see alternating arrows when you surf the web, this situation is not normal. We will need some information to assist you. Click the accelerator icon and select Diagnostics from the menu. Click Run then click System Information. Click Copy Log and paste the results and send it to  Customer Support.

Naples Free-Net Accelerator was working, and then the icon disappeared or stopped accelerating.
This problem may be due to a couple of factors: 

  • You may have personal firewall software installed that is preventing Naples Free-Net Accelerator from launching or providing acceleration. Click here for configuration steps.
  • ZoneAlarm can cause partial or incomplete page loads. This issue has been fixed by Zone Labs. If you are using ZoneAlarm, please upgrade to ZoneAlarm Pro version 4.5.xxx.xxx or later.
  • Norton Internet Security 2004 will shut down the port associated with Naples Free-Net Accelerator. Configure Norton Internet Security 2004 to not monitor port 8080. Click here for steps.

Why am I seeing degraded graphics after installing Naples Free-Net Accelerator?Naples Free-Net accelerates the downloading of Web page images by first pre-compressing the graphics they contain. This is just one of many techniques that Naples Free-Net Accelerator uses to improve Web page load time. By default graphic images are delivered to your Web page in slightly compressed form that balances speed of delivery with graphics quality. In some cases you may notice a degraded graphic and want to see the original quality. Click here if you would like to view an image or Web page with original quality.  If you uninstalled Naples Free-Net Accelerator and you need to remove degraded images from your browser cache, click here.

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 ID: 68
 Question: Naples Free-Net Accelerator isn't working or has stopped working. What should I do?
 Answer: Click here for Troubleshooting Tips.
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 ID: 71
 Question: Does Naples Free-Net Accelerator work with Netscape?
 Answer: Yes. Naples Free-Net Accelerator works well with Netscape 4.7 or later. However, you'll first need to make some simple changes to your Netscape browser Preferences, specifically proxy server settings.

Obtaining Naples Free-Net Accelerator's Port Number First, you need to determine the proxy port number that Naples Free-Net Accelerator is using.

  1. Click the small blue Naples Free-Net Accelerator icon (located in the taskbar by the system clock).
  2. Click Options...
  3. Click Advanced...
  4. Note the port number.
  5. Click OK.

Setting Netscape's HTTP Proxy Address and Port Number

  1. Click on the Netscape Edit menu.
  2. Select Preferences...
  3. Double click on the Advanced category.
  4. Click on Proxies.
  5. Click View [Netscape 4.7 only] 6. Make sure that the "Manual proxy configuration" radio button is selected.
  6. Click in the HTTP Proxy area and enter the word "localhost" without the quotes.
  7. Click in the HTTP Port area and enter the Naples Free-Net Accelerator port number
  8. Click OK and test. You should see arrows over the Naples Free-Net Accelerator icon as you surf Web pages.

Important: If you stop using or uninstall Naples Free-Net Accelerator, you will need to reset the Netscape proxy settings back to their original values.

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 ID: 76
 Question: I use ZoneAlarm, is that compatible with Naples Free-Net Accelerator?
 Answer: Yes. However, If you are using Zone Alarm Pro, please click here for important details. You do need to answer two ZoneAlarm questions properly so that it will allow Naples Free-Net Accelerator to accelerate your Web browsing experience. It is best to exit Naples Free-Net Accelerator and restart it. As soon as Naples Free-Net Accelerator starts the first time under ZoneAlarm, the ZoneAlarm questions will appear.
  • The first question will asked if it OK for Naples Free-NetAC.exe to act as a server. You can answer "No" to this question since Naples Free-Net Accelerator only needs to act as a server for connections originating inside your computer. However it is important to check the box which says, "Remember this answer".
  • Next ZoneAlarm will ask "Naples Free-NetAC.exe want to acccess this Internet. Is this OK?". This question will not come up until you begin accessing the Internet using Naples Free-Net Accelerator. For this question you should answer "Yes" and also check the box "Remember this answer" in order for Naples Free-Net Accelerator to operate properly.

Note: Naples Free-Net Accelerator will not operate properly if you reboot your computer before answering the ZoneAlarm questions.

   
 

 

 ID: 77
 Question: Can I use RealOne Player with Naples Free-Net Accelerator?
 Answer: Yes, however the initial RealOne Player proxy settings may need to be adjusted before you can use RealOne Player with Naples Free-Net Accelerator.

If you encounter connectivity problems using RealOne Player when Naples Free-Net Accelerator is active, make the following configuration changes to RealOne.
  1. Select the Tools menu.
  2. Select the Preferences... menu option.
  3. Double-click on Connections.
  4. Click Proxy.
  5. Under HTTP Proxy Options select the "Use proxy" radio button.
  6. Make sure the proxy address is set to localhost. Make sure the Ports setting adjacent to the proxy address matches that in use by Naples Free-Net Accelerator. The default Naples Free-Net Accelerator port number is 8080.

See Naples Free-Net Accelerator Help for instructions on checking and setting a proxy address in case of conflicts.

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 ID: 82
 Question: I have two computers; can I share a paid subscription to Naples Free-Net Accelerator?
 Answer: Yes. Although a subscription to the Naples Free-Net Acceleration Service cannot be simultaneously used on multiple computers, as a subscriber your subscription can be available for your use on both machines. Here's how to enable another PC to use your subscription to the Naples Free-Net Acceleration Service:
  1. Sign in to access your My Account page, using your Naples Free-Net Accelerator subscription User Name and Password.
  2. Once on the My Accounts page, click the "Download Naples Free-Net Accelerator" link. 

Your subscription will immediately be enabled on the new system. In addition, a message will appear on the system you were using indicating that Naples Free-Net Accelerator is no longer active. Once installed you can easily switch back and forth between several computers, using the same subscription. Switching acceleration from computer A to computer B is immediate and automatic. However, if you try to switch acceleration back to A within a few minutes, you will be unable to do so due to a brief "time out" period. Additional notes: If you need to use Naples Free-Net Accelerator at the same time on more than one system, multiple subscriptions are needed.

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 ID: 86
 Question: Can I use Opera with Naples Free-Net Accelerator?
 Answer: Yes. Configuration of Opera is needed before it can be used with Naples Free-Net Accelerator.

Obtaining Naples Free-Net Accelerator's Port Number First, you need to determine the proxy port number that Naples Free-Net Accelerator is using.

  1. Click the small blue Naples Free-Net Accelerator icon (located in the taskbar by the system clock).
  2. Click Options...
  3. Click Advanced...
  4. Note the port number.
  5. Click OK.

Setting Opera's HTTP Proxy Address and Port Number

  1. Click on the Opera File menu.
  2. Select Preferences...
  3. Click on the label for the Network category (the fourth from last choice)
  4. Click the button labeled "Proxy Servers."
  5. Make sure that the "Use Automatic Proxy Configuration" checkbox at the bottom is unchecked.
  6. Check the "HTTP" checkbox at the top. Leave the checkboxes for the other listed protocols (HTTPS, FTP, etc.) unchanged.
  7. In the HTTP Proxy area enter "localhost" (without quotation marks).
  8. In the Port area enter the Naples Free-Net Accelerator port number.
  9. Click OK.
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 ID: 88
 Question: Does Naples Free-Net Accelerator work in a LAN configuration?
 Answer: Yes Naples Free-Net Accelerator will work in a Local Area Network, Wireless Network, peer-to-peer, or with Microsoft Internet Connection Sharing (ICS).

Naples Free-Net Accelerator needs to be installed on each PC that needs acceleration. You can share one subscription with other computers on the network but only one computer will receive acceleration at a time. If you need the computers accelerated at the same time, each computer needs to have it's own subscription.

No special configuration is needed for Naples Free-Net Accelerator to work.

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 ID: 90
 Question: I use AdSubtract. Will it work with Naples Free-Net Accelerator?
 Answer: Yes, testing indicates that you can use Naples Free-Net Accelerator and AdSubtract together by adjusting a few settings in your browser and in AdSubtract. Click here for details on using AdSubtract + Internet Explorer with Naples Free-Net Accelerator.
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 ID: 91
 Question: How can I find out what proxy port number Naples Free-Net Accelerator is using?
 Answer: Follow these steps to check the Naples Free-Net Accelerator proxy port number:
  1. Click the small blue Naples Free-Net Accelerator icon (located in the taskbar by the system clock).
  2. Click Options...
  3. Click Advanced...
  4. Note the port number. You will need this number to configure Netscape, Opera, or Mozilla to work with Naples Free-Net Accelerator.
  5. Click OK.
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 ID: 94
 Question: Using Internet Explorer and AdSubtract with Naples Free-Net Accelerator
 Answer: Naples Free-Net Accelerator + AdSubtract and Internet Explorer Like Naples Free-Net Accelerator, AdSubtract uses a local proxy server. In order to use Proper Accelerator on a system running AdSubtract, some minor changes to preferences are needed.

The following steps allow you to "chain" Naples Free-Net Accelerator and AdSubtract proxy settings together for use with Internet Explorer. Although there are a number of steps, each takes only a few moments to accomplish.

Configure Internet Explorer

  1. Click on the Naples Free-Net Icon and and choose "options" then "advanced" and make sure that Naples Free-Net is set to "only accelerate connections without proxy conflicts"
  2. From Internet Explorer select Tools -> Internet Options--> click on the Connections tab.
  3. Select the connection you are using (typically from the Dial-up settings list -- it may already be selected).
  4. Click Settings... 
  5. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so.
  6. Click the Advanced... button. 
  7. Make sure that the proxy address for HTTP is set to 127.0.0.1. If the proxy address is missing or is some other value, change it to 127.0.0.1 (AdSubtract may have automatically changed this setting at some point to "AdSubtract" -- that is fine.) Make sure that the port number is set to 4444, AdSubtract's default proxy server port number. If the port number is missing or different, change it to 4444.

Configuration Changes to AdSubtract 

  1. Double-click on the AdSubtract icon in the taskbar (near the system clock).
  2. Click on the Proxy tab. Make sure that the checkbox "Use next-hop HTTP proxy server" is checked. If not, do so. 
  3. Set the HTTP Proxy to "localhost" (without quotation marks).
  4. Set the port number to the Naples Free-Net Accelerator proxy server port number. By default this number is 8080, but it may be different on your system. 
  5. Make sure that the checkbox "Use an AOL proxy" is not selected. 
  6. Click OK.

Verification

You can verify that both AdSubtract and Naples Free-Net Accelerator are working together when: 

  • The Naples Free-Net Accelerator icon (blue Naples Free-Netler near the system clock) shows moving arrows when you browse the Internet.
  • The diagnostic test provided with AdSubtract succeeds. Double-click on the AdSubtract icon (yellow circle near system clock). From the Main menu click the Test Filtering button and follow the screen instructions. Re-Enabling AdSubtract After Stopping Naples Free-Net Accelerator

Important: Naples Free-Net Accelerator is run in the background at all times. If you stop or uninstall Naples Free-Net Accelerator, you will get a message indicating that you need to change your Internet Explorer HTTP proxy setting. However, since the proxy setting is pointing to AdSubstract, you actually do not need to alter the browser settings. Instead, re-enable AdSubtract after stopping or uninstalling Naples Free-Net Accelerator by following these steps: 

  1. Double-click on the AdSubtract icon (in the taskbar, near the system clock). 
  2. Select the Proxy tab.
  3. De-select the "Use next-hop HTTP proxy server" checkbox. 
  4. Click Apply, then OK.
  5. Verify using the diagnostic test provided with AdSubtract.
  6. Double-click on the AdSubtract icon.
  7. From the Main menu click the Test Filtering button and follow the screen instructions.
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 ID: 95
 Question: Can I use Mozilla with Naples Free-Net Accelerator?
 Answer: Yes. Some configuration of Mozilla is needed before it can be used with Naples Free-Net Accelerator.
  1. Click on the Mozilla Edit menu.
  2. Select Preferences...
  3. Click on the Advanced item
  4. Click Proxies
  5. Make sure that the "Manual proxy configuration" checkbox at the bottom is checked.
  6. In the HTTP Proxy area enter "localhost" (without quotation marks).
  7. In the Port area enter the Naples Free-Net Accelerator port number (by default 8080, but this number may be different on your system.).
  8. Click OK.
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 ID: 97
 Question: Does Naples Free-Net Accelerator work with cell phones used as data modems?
 Answer: Yes Naples Free-Net Accelerator will work with most 2.5G and 3G Wireless Data-enabled phones connected to a laptop. Acceleration up to 12X has been measured.
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 ID: 99
 Question: Why can't I open the Naples Free-Net Accelerator installation file after I download it?
 Answer: It is possible that the file extension ".exe" was somehow lost from the Naples Free-Net Accelerator installation file. You can easily check and, if necessary, remedy this situation. Here's how:
  • First, find the installation file you downloaded. Unless you changed the name during the installation process, search for "Naples Free-Net setup". Use the Window's Start menu: Start -> Search -> For Files and Folders...
  • When you find the file, select it. The full name of the file should be visible.
  • If the ".exe" extension (without quotation marks) is missing, add it. Click on the filename and add the extension ".exe"
  • You should be able to double-click on the file right in the Search Results window to start the install.

 

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 ID: 122
 Question: How can I further improve Acceleration performance?
 Answer: Note: This FAQ is also useful if you are simply interested in figuring out exactly how much acceleration you are getting.

With Naples Free-Net Accelerator in place you should be seeing a very noticable increase in surfing speed -- an average of 3X acceleration, with some pages appearing up to 5 times faster. To get a better idea of the types of speed improvements you should expect to receive, see the Naples Free-Net Accelerator Technical Overview. It contains a table showing typical speed improvements accessing several popular Web sites such as Amazon, c/net, and Priceline, among others, over dial-up modems.

In our studies Web page performance can be significantly influenced by a number of factors including:
  • Amount of data required to display a Web page. If you haven't already done so, try a higher Graphics Acceleration setting such as Level 4 or 5. For complete details on graphics acceleration options click here.
  • Connection speed, which can vary significantly even when you are using the same ISP and dialing in to the same phone number.
  • Available memory (RAM), which can vary depending on the number of applications you are running. Even though Naples Free-Net Accelerator can run with very little available RAM, acceleration benefits can be further optimized if you have plenty of free RAM available.

If you are not seeing a very noticeable increase in surfing speed with Naples Free-Net Accelerator (or perhaps no improvement at all), please take the following steps:

1. First you need to make sure that Naples Free-Net Accelerator is working properly. When you browse a typical Web site you should see arrows moving over the Naples Free-Net Accelerator icon (blue Naples Free-Net in the Windows taskbar, near the clock). If you are not seeing the arrows or are getting little to no acceleration click here for important Troubleshooting Tips. It only takes a few minutes to make sure that Naples Free-Net Accelerator is working for you.

If Naples Free-Net is working properly, the next step is to measure the performance increase you are getting:

  • The mouse-over. The quickest/fastest way to determine the amount of acceleration you are getting is to move your mouse over the Naples Free-Net Accelerator icon. A small pop-up will appear telling you that Naples Free-Net Accelerator is enabled and reporting the average speed up you are getting.
  • Performance meter. Click on the Naples Free-Net menu and choose Performance Meter and Test Page... In addition to displaying your average speed-up, you'll also see your effective speed in kbps (kilobits/second) based on Naples Free-Net's compression of text and graphics.
  • Performance Test Page. You'll also find a button that will take you to the Naples Free-Net Accelerator Performance Test Page (PTP). For more details on the Naples Free-Net Accelerator performance tests click here.
  • Enable/Disable Naples Free-Net Accelerator. You can use the Disable Naples Free-Net Accelerator menu command to turn off Naples Free-Net Accelerator for an hour or two of surfing, then turn it back on and use it for a similar amount of time.
  • Independent verification. Numion provides a "stopwatch" for timing page loads as well as many other interesting timing tools:
    To use the Numion stopwatch to test Naples Free-Net Accelerator:
    1. Choose Disable Naples Free-Net Accelerator from the Naples Free-Net Accelerator menu
    2. Go to the Numion StopWatch page
    3. Enter the URL of your choice to be measured
    4. Click Start StopWatch
    5. Write down the results
    6. Enable Naples Free-Net Accelerator
    7. Time the same URL
    8. Compare the results.

    Try the test several times. You can also experiment with clearing your browser cache and the Naples Free-Net Accelerator cache.

  • Numion has another interesting test involving popular Web sites:
    1. First, disable Naples Free-Net Accelerator
    2. Go to the Numion home page
    3. Click on the Yourspeed button
    4. Choose a location (or the world)
    5. Click Start!
    6. Write down your results
    7. Enable Naples Free-Net Accelerator
    8. Run through steps 2-6
    9. Compare the results

Just a reminder: If you aren't seeing the acceleration you expect, please click here for Troubleshooting Tips.

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 ID: 127
 Question: How can I be sure Naples Free-Net Accelerator is working properly?
 Answer: Is Naples Free-Net Accelerator properly installed?
If Naples Free-Net Accelerator is installed on your computer a small blue Naples Free-Netler-like icon will appear in the Windows taskbar area (near the system clock).

Is Naples Free-Net Accelerator active?
If Naples Free-Net Accelerator is active while you are surfing the Internet, the Naples Free-Net Accelerator icon will appear as opposing white arrows flashing over the Naples Free-Netler. Try accessing a Web site. You should see the icon arrows flash as Web pages load.

Is my Naples Free-Net Accelerator subscription active?
If you have a subscription to the Naples Free-Net Acceleration Service, it is very easy to verify that it is active on the computer you are using. Click on the Naples Free-Net Accelerator icon (blue Naples Free-Netler icon near your system clock). If one of the pop-up menu items reads "Subscription Info..." it means that you have have a subscription to Naples Free-Net Accelerator. 

 

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 ID: 161
 Question: Can I use WebWasher with Naples Free-Net Accelerator?
 Answer: The following steps allow you to use Naples Free-Net Accelerator and WebWasher together for use with Internet Explorer. Although there are a number of steps, each is easily accomplished.
  1. The order in which Internet Explorer, WebWasher, and Naples Free-Net Accelerator programs start is not important.
  2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab.
  3. Select the connection you are using (typically from the Dial-up settings list -- it may already be selected). Click Settings...
  4. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.
  5. Make sure that the proxy address for HTTP is set to 127.0.0.1. If the proxy address is missing or is some other value, change it to 127.0.0.1
  6. Make sure that the port number is set to 8080, WebWasher's default proxy server port number. If the port number is missing or different, change it to 8080.
  7. Right-click on the WebWasher icon in the taskbar (near the system clock). Then click on "preferences".
  8. Make sure that the checkbox "Client" is checked. If not, do so.
  9. Set the HTTP1 Proxy to "localhost" (without quotation marks). Then set the port number to the Naples Free-Net Accelerator proxy server port number. By default this number is 8080, but it may be different on your system. Click here for instructions on verifying the Naples Free-Net Accelerator HTTP proxy port number.

You can verify that both WebWasher and Naples Free-Net Accelerator are working together when:

  • The Naples Free-Net Accelerator icon (blue Naples Free-Netler near the system clock) shows moving arrows when you browse the Internet.
  • The WebWasher icon changes to blue when surfing and encountering filtered content. To test WebWasher, you can go to the WebWasher test page at:

    http://www.webwasher.com/en/products/wwash/testpag1.htm

    If you do not get the above results:


       

    • Double-check the changes you made and the settings you verified.
    • Reboot and verify settings. Then retest Naples Free-Net Accelerator and WebWasher, as described above.

    Important: Naples Free-Net Accelerator is designed to be able run in the background at all times. If you stop or uninstall Naples Free-Net Accelerator, the proxy settings changes you made to Internet Explorer will be lost. For this reason it is suggested that if you want to use Naples Free-Net Accelerator with WebWasher that you not disable or stop Naples Free-Net Accelerator. If you do so, you will need to reset the proxy address and port in the browser.

    Here's how to re-enable WebWasher after stopping Naples Free-Net Accelerator:

    • Double-click on the WebWasher icon (in the taskbar, near the system clock).
    • Uncheck the Client checkbox.
    • Click OK.

    You can verify that WebWasher is working by going to the WebWasher test page.

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 ID: 166
 Question: Why am I seeing partial or incomplete page loads with Naples Free-Net Accelerator?
 Answer: There are two software applications that may cause this problem.

Zone Alarm Pro

Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out"). This issue has been fixed by Zone Labs. Please upgrade to Zone Alarm Pro version 4.5.xxx.xxx or later.

Norton Internet Securities

If you're running Norton Internet Securities 2004, you will need to make a change.

 

1. Click on the NIS 2004 system tray icon and choose "Norton Internet Security" from the top of the list.

2. Click on "options" at the very top

3. Click on the "firewall" tab

4. Under "HTTP port list" find the number "8080" in the list, highlight it and click on the "remove" button.

5. Click "ok"

 

This is a bug with Norton Internet Security 2004, early versions of Norton Internet Security 2003 works with no problems.

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 ID: 170
 Question: How do I see the original graphic quality of specific image or Web page?
 Answer: If you are using Internet Explorer, simply move your mouse over an image on a Web page and right-click. You'll see that two new options are available:

Refresh Page with Full Quality.
Refresh Picture with Full Quality. When your mouse is over a graphic.

If you select one of these options, Naples Free-Net Accelerator will replace the compressed graphic image with an original quality version. When the Naples Free-Net Accelerator icon arrows stop moving, the new image is in place.

The right-click options are not available in Outlook, Netscape, Opera or Mozilla. Please follow these steps.
  1. Click once on the small blue Naples Free-Netler icon located near your system clock. Select Disable Naples Free-Net Accelerator
  2. Hold down the Ctrl key and click on the refresh icon on the browser toolbar. The compressed graphic image will be replaced with an original quality version.

In Outlook use the Save As command to save the file in HTML format to your desktop, then double click it to view in your browser. Once in your browser, you can use the Refresh With Full Quality right-click commands.

Note:

  • When you first install Naples Free-Net Accelerator, it is necessary to close and then restart IE in order to have the Refresh Page and Refresh Picture right-click menu options available.
  • If you want to save the original quality of an image to your hard drive you will first need to refresh the original quality.
  • If you wish to change the graphics quality setting, click on the small blue Naples Free-Netler icon located near your system clock and select options.
  • If you uninstalled Naples Free-Net Accelerator and you want to remove the degraded images, click here for details.

If you have specific Web pages you do not want accelerated and therefore always see original image quality follow these instructions.

Microsoft Internet Explorer

  1. Go to the specific Web page. Right-click on the Web URL in the browser address bar and select copy.
  2. From Internet Explorer select Tools --> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
  3. Click the Advanced... button.
  4. Click in the Exceptions box, right-click and select paste.
  5. Click OK
  6. Clear your Browser and Naples Free-Net Cache.

 

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 ID: 207
 Question: Why are images still degraded after I uninstall Naples Free-Net Accelerator?
 Answer: In order to speed up web browsing, web browsers are designed to download parts of web pages and store them locally on your machine in an area called "cache" all so known as temporary files. When you visit the same page for a second time, the browser speeds up display time by loading the parts of the page locally from your cache instead of downloading from the Web site. As a result it will use degraded images from your cache. To remove these degraded images so the browser will load new ones from the Web site simply delete your browser cache.

If you are still using Naples Free-Net Accelerator you will also need to delete the Naples Free-Net Accelerator cache. You can do so by clicking on the small blue Naples Free-Net icon near your system clock, click on options, click on Temporary Files, click on the Delete Files.. button.

Internet Explorer

  1. Select "Tools > Internet Options..." from the main menu
  2. You should be on the "General" tab
  3. Click on "Delete Files" button

AOL

  1. Select "My AOL Preferences" from the main menu
  2. Click on the "WWW" button
  3. Change to the "General" tab
  4. Click on "Delete Files" button

Netscape

  1. Select "Edit > Preferences..." from the main menu
  2. Change to the "Advanced > Cache" section
  3. Click on "Clear Memory Cache" and "Clear Disk Cache" buttons to clear memory and disk cache
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 ID: 208
 Question: Why don't I see the Naples Free-Net Accelerator icon after I installed Naples Free-Net Accelerator?
 Answer: This problem is due to one of a couple of factors:
  1. Naples Free-Net Accelerator was downloaded but not installed.
  2. You may have Personal Firewall software installed preventing Naples Free-Net Accelerator from launching or providing acceleration.

Naples Free-Net Accelerator installed?

Click on Start--> Program. Do you see Naples Free-Net Accelerator? If you don't see Naples Free-Net Accelerator but you have downloaded it. Click on Start--> Search or Find the downloaded file. Locate the file and open it. This will start the installation.

Zone Alarm

  1. In your Windows desktop, click on Start>Programs> Zone Labs.
  2. Select "Zone Alarm Pro". The ZA icon appears in your system tray near the clock.
  3. Right-click on the ZA icon and choose "restore". This will bring up the Zone Alarm Control Panel.
  4. On the right hand side, click on "Programs". You will now see a list of program names. You want to scroll down the list until you see "PropelAC.exe" in the list.
  5. To allow access to the Naples Free-Net Accelerator program, click on each question mark in the row next to PropelAC.exe and choose "allow" from the menu. Once you have changed them all to "allow", you should have green check marks in place of the question marks.
  6. Close the ZA control Panel.
  7. Start Naples Free-Net Accelerator if it is not running. Go to Start> Programs> Naples Free-Net Accelerator and choose "Start Naples Free-Net Accelerator". You will now see the Naples Free-Net Icon appear near your system clock.

 

Norton Personal Firewall 2003

 

When you first install and run Naples Free-Net Accelerator, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Naples Free-Net, you must change this to "Permit" and then click "OK". This message will come up a few more times and you need to perform the exact same steps on each one.

 

If for some reason, you have blocked "Access to Naples Free-Net Accelerator" and are not able to surf the Internet after installing Naples Free-Net, you will need to manually configure access to Naples Free-Net Accelerator. To do this, perform the following steps:

  1. Right click on the Norton Personal Firewall Icon in your system tray near the clock.
  2. From the menu, click on "Norton Personal Firewall". This will open the Norton Security Center.
  3. Click on "Personal Firewall".
  4. On the right hand side of the window, click on "Configure".
  5. Click on the "Program Control" tab.
  6. Scroll down the list of programs and select "PropleAC.exe".
  7. Click on "Block All" in the pull down menu and change it to "Permit All"
  8. Click on "OK".
  9. Start Naples Free-Net Accelerator if it is not running. Go to Start> Programs> Naples Free-Net Accelerator and choose "Start Naples Free-Net Accelerator". You will now see the Naples Free-Net Icon appear near your system clock.

 

Norton Internet Security 2003

 

When you first install and run Naples Free-Net and you have Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Naples Free-Net, you must change this to "Permit" and then click on the "OK" button. This message will come up a few more times and you need to perform the exact same steps on each one.

 

If for some reason, you have blocked "Access to Naples Free-Net Accelerator" and are not able to surf the Internet after installing Naples Free-Net, you will need to manually configure access to Naples Free-Net Accelerator. To do this, perform the following steps:

  1. Right click on the Norton Internet Security icon in your system tray near the clock.
  2. From the menu, click on "Norton Internet Security". This will show you the Norton Security Center.
  3. Click on "Personal Firewall".
  4. On the right hand side of the window, click on "Configure".
  5. Click on the "Program Control" tab.
  6. Scroll down the list of programs and select "PropelAC.exe".
  7. Click on "Block All" in the pull down menu and change it to "Permit All".
  8. Click on "OK".
  9. Start Naples Free-Net Accelerator if it is not running. Go to Start> Programs> Naples Free-Net Accelerator and choose "Start Naples Free-Net Accelerator". You will now see the Naples Free-Net Icon appear near your system clock.

 

McAfee Personal Firewall Plus

 

When you first download and install Naples Free-Net Accelerator, you will get a security warning from McAfee Personal Firewall in a red window entitled, "Application wants to Access the Internet". "The program PropelAC.exe is requesting to access the Internet. Do you want to allow it?" In the section below, the option, "I want to ..." gives the choices of:

  • "Grant Access"
  • "Block All Access". 

Select "Grant Access". If you choose "Block All Access" you will not see the Naples Free-Net Accelerator icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any web sites. You will need to manually configure access to Naples Free-Net Accelerator. To do this, perform the following steps:

  1. Right click on the McAfee Security Center icon and choose "Personal Firewall" from the menu.
  2. Choose "View Applications" from the sub-menu.
  3. In the list of applications, select "PropelAC.exe".
  4. Under "Change Permission to..." Click on "Allow Full Access".
  5. Close the McAfee Security Center window.
  6. Important! Restart Naples Free-Net Accelerator. Go to Start> Programs> Naples Free-Net Accelerator and choose "Start Naples Free-Net Accelerator". 
  7. Now try browsing to a few different web sites and you should be successful. Once you are able to browse the Internet using MS Internet Explorer, go to the Start> Programs> Naples Free-Net Accelerator and choose "Start Naples Free-Net Accelerator". You will now see the Naples Free-Net Accelerator icon near your system clock. Try browsing to different web sites and you should see the arrows moving back and forth on the Naples Free-Net Acceleration icon indicating acceleration.
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 ID: 210
 Question: Why do I get the error: Page Not Found?
 Answer: Microsoft XP multiple users

The current version of Naples Free-Net Accelerator will only work with XP Administrator accounts. Restricted or limited users need to disable Naples Free-Net Accelerator to surf. Naples Free-Net will soon release a new version of Naples Free-Net Accelerator that will accelerate restricted or limited users. Meanwhile you can change the account to have Administrator rights.  

 

Browser Configuration

As part of the acceleration process, Naples Free-Net Accelerator uses a "proxy server" on your computer. A proxy server is a local program that manages Web traffic to and from your browser. The proxy server is configured in your browser. If this is not configured correctly in your browser you may receive this error.

 

Internet Explorer

  1. Click on the small blue Naples Free-Net Accelerator icon and select Options, then click on the Advanced... button write down the port number. Click cancel.
  2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
  3. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.
  4. Make sure that the proxy address for HTTP port address is set to "localhost" (no quotes) and the port is set to the port number found in step one. Click OK. Now test.
  5. You can verify that Naples Free-Net Accelerator is working when:

The Naples Free-Net Accelerator icon (blue Naples Free-Net Accelerator near the system clock) shows moving arrows when you browse the Internet.

 

Netscape

  1. Click on the small blue Naples Free-Net Accelerator icon and select Options, then click on the Advanced... button write down the port number. Click cancel.
  2. Click on the Netscape Edit menu and select Preferences...
  3. Double click on the Advanced category.
  4. Click on Proxies.
  5. Click View [Netscape 4.7 only]
  6. Make sure that the "Manual proxy configuration" radio button is selected.
  7. Click in the HTTP Proxy area and enter the word "localhost" without the quotes.
  8. Click in the HTTP Port area and enter the Naples Free-Net Accelerator port number (by default 8080, but you should verify this as described above).
  9. Click OK. Try accessing your favorite Web sites; your Internet experience should be accelerated.

Software Applications

 

MacAfee Privacy Service

There is a bug in earlier versions of MacAfee Privacy Service that can interfere with applications using proxy settings causing Web pages to not load. Please update to MacAfee Privacy Service version 4.0.1.24 and above or Security Center 6.0 and above.

Zone Alarm Pro

Zone Alarm Pro, a product from Zone Labs. This will result in pages only partially loading and then stopping ("timing out"). This issue has been fixed by Zone Labs. Please upgrade to Zone Alarm Pro version 4.5.xxx.xxx or later.

Norton Internet Securities

If you're running Norton Internet Securities 2004, you will need to make a change.

  1. Click on the NIS 2004 system tray icon and choose "Norton Internet Security" from the top of the list.
  2. Click on "options" at the very top
  3. Click on the "firewall" tab
  4. Under "HTTP port list" find the number "8080" in the list, highlight it and click on the "remove" button.
  5. Click "ok"

This is a bug with Norton Internet Security 2004, early versions of Norton Internet Security 2003 works with no problems.

 

Cannot surf after uninstalling Naples Free-Net Accelerator?

 

Internet Explorer

  1. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
  2. Make sure that the "Use a proxy server for this connection" checkbox is not checked.

Netscape

  1. Click on the Netscape Edit menu and select Preferences...
  2. Double click on the Advanced category.
  3. Click on Proxies.
  4. Click View [Netscape 4.7 only]
  5. Make sure that the "Manual proxy configuration" radio button is not selected.
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 ID: 213
 Question: How do I check for an update of Naples Free-Net Accelerator?
 Answer: To update or checking for an update of Naples Free-Net Accelerator, simply click on the Naples Free-Net Accelerator icon near your system clock. Click on "About Naples Free-Net Accelerator" and click on the "Check for Update" button.
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 ID: 221
 Question: My performance was great, but has slowed down recently. What can I do?
 Answer: Note: This FAQ is useful if your performance was good at one time, but has slowed down. If you have not seen any performance improvements since installing Naples Free-Net Accelerator, click here

 

There may be several factors that are impacting performance. This information will help you quickly isolate the cause of your slow performance. Simply follow the steps below.

  1. Is Naples Free-Net Accelerator active on your computer?  If Naples Free-Net Accelerator is installed and active on your computer, a small blue Naples Free-Net Accelerator-like icon is visible in the Windows taskbar area near the system clock. As you surf Web pages, this icon changes to alternating arrows as Naples Free-Net Accelerator accelerates the content. Click here  if you do not see the icon. If you see the icon try surfing to several popular Web pages. Click here if you do not see the Naples Free-Net Accelerator icon or alternating arrows.
  2. Other applications may be taking CPU or network resources from your dial-up connection. Please confirm that you are not downloading files, and that you do not have unnecessary browser windows open, as well as any unnecessary applications, streaming media, email, or chat windows open. Ensure that your computer is free of viruses. Any of these things can cause slow CPU and network performance, which in turns impacts acceleration performance.
  3. Run Naples Free-Net Accelerator Diagnostics. To run Diagnostics, click the small blue Naples Free-Netler icon in the Windows taskbar and select the Diagnostics option. Click Run Test. Do not run this test while downloading files.

Diagnostics runs an eight-part test. The Diagnostics should pass, but if any of the steps fail, click the help button for recommendations. If there is no obvious remedy, you should select the System Info test located in the Diagnostics menu. Then click Copy Log to copy the diagnostic and system information to your clipboard. Right-click to paste this information into an email message and send it to Customer Support.

If the Diagnostics passes, review these steps.

Step 3 of Diagnostics - Testing your Internet connection for packet loss...
This step measures packets of data sent to and received by Naples Free-Net Accelerator in minimum, maximum, and average time (in milliseconds). In effect, this step measures the quality of your phone connection from your house to the phone company. The quality of your phone line can change over time. Things like poor connections, bad telephone company equipment, or bad residential equipment can cause problems. Lost packets must be retransmitted and therefore cause degradation of your Internet performance. If your packet loss is above 5% or the average round trip time is greater than 500 ms reconnect to the Internet and run Diagnostics again. If the problem persists, we recommend that you talk to your local phone company and report the problem. 

Step 4 of Diagnostics - Determining current line speed...
The quality of phone service may vary in different countries. Check with your phone company to see what you can expect.

Connection speeds will vary depending on your:

  • Modem speed
  • ISP modem speed
  • Distance from central office
  • Quality of phone line from the phone company
  • Internal phone wiring

Based on user feedback, we have seen most modem connection speeds in the US range from 28 Kbps to 42 Kbps. Anything above 42 Kbps is excelent, anything below 28 Kbps is considered poor. See the suggestions below to improve line speed.

  • Did you add any new telephone equipment to your phone line, such as a fax machine, phone, another modem, online gaming equipment, or alarm system? Other hardware may impact your ability to get an acceptable baud rate. Anything you can do to reduce other equipment on the same phone line will improve signal strength and quality. Temporarily disconnect the device, connect again and see if the baud rate improves.
  • Because wall jack outlets and phone cord connections are made of copper or other metals, they are subject to corrosion. Try a new phone cord and plug it into another jack if one is available.
  • Use a dial-up access number close to you. The distance to the phone number you are dialing may affect your connection speed. Basically, the closer you are, the fewer the number of switches or repeaters your signal may have to go through before arriving at its destination. Your ISP may add phone numbers that are located closer to you. Check with your ISP.
  • If you are using a modem that is under 56 Kbps, upgrading to a faster modem will likely give you better connection speeds.

Click here to learn how to measure Acceleration performance.

 

To help us make this answer as effective as possible and provide better troubleshooting information, we would like to get feedback on what caused your slow down.

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 ID: 222
 Question: Will Naples Free-Net Accelerator speed up downloading files from file-sharing programs like Kazaa?
 Answer: Naples Free-Net Accelerator is designed to speed up downloading files when they are initiated through the browser. It will not speed up downloading files through other programs like Kazaa.
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 ID: 227
 Question: Does Naples Free-Net speed up online games and reduce ping and lag time for Interactive games?
 Answer: Naples Free-Net Accelerator will speed up your Web surfing, but not your online games. Click here for complete list of items that are accelerated.
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 ID: 229
 Question: Does We-Blocker work with Naples Free-Net Accelerator?
 Answer: Yes. However, you will need to make a change to We-Blocker see steps below:
  1. Obtain the Proxy port used by Naples Free-Net Accelerator. Click the small blue Naples Free-Netler icon near your system clock.
  2. Select Options, Advanced. Write down the port number.
  3. Click the We-Blocker icon We.
  4. Select Master Controls, and enter the password. Click OK.
  5. Select the System Settings tab.
  6. Select the Network tab.
  7. In the Proxy Settings frame, select the check box for We-Blocker is behind a
    proxy server.
  8. Enter localhost in Proxy Server IP address and enter the Naples Free-Net Accelerator port number (such as 8080) in the Proxy Server HTTP Port.
  9. Click Save and Close.
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 ID: 231
 Question: Does Cookie Crusher work with Naples Free-Net Accelerator?
 Answer: Yes. However, you will need to make a change to Cookie Crusher. See the steps below:
  1. Click the small blue Naples Free-Net Accelerator icon and select Options, Advanced. Write down the port number. You will need this later. Click Cancel.
  2. From Internet Explorer, select Tools, Internet Options. Click the Connections tab. Select the connection you are using. Click Settings.
  3. Select the Use a proxy server for this connection check box. Then click the Advanced button.
  4. Make sure that the proxy address for the HTTP port address is set to 127.0.0.1, and the port is set to 5555. Click OK.
  5. Right-click on the Cookie Crusher icon located in the corner of the taskbar near the clock. Choose Show from the menu.
  6. On the left side of the Cookie Crusher control panel window, click Configuration and select Chain to the following proxy server.
  7. In the box directly below, enter localhost. In the port number area to the right, enter the Naples Free-Net Accelerator port number, usually 8080
  8. Close the Cookie Crusher control panel and start browsing.
  9. You can verify that Naples Free-Net Accelerator is working when the Naples Free-Net Accelerator icon (blue Naples Free-Net Accelerator near the system clock) shows moving arrows when you browse the Internet.
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 ID: 234
 Question: Does Norton Internet Securities work with Naples Free-Net Accelerator?
 Answer: Yes, however if you're running Norton Internet Securities 2004, you will need to make a change.
  1. Click on the NIS 2004 system tray icon and choose "Norton Internet Security" from the top of the list.
  2. Click on "options" at the very top
  3. Click on the "firewall" tab
  4. Under "HTTP port list" find the number "8080" in the list, highlight it and click on the "remove" button.
  5. Click "ok"

This is a bug with Norton Internet Security 2004, Norton Internet Security 2003 works with no problems.

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 ID: 236
 Question: Does Naples Free-Net Accelerator work with Internet Explorer?
 Answer: Yes. Naples Free-Net Accelerator works well with Internet Explorer 5.0 or later. No changes are necessary for Internet Explorer to work with Naples Free-Net Accelerator. However if you cannot surf after you installed or uninstalled Naples Free-Net Accelerator follow the steps below to make sure the IE browser is configured correctly.

Cannot surf after installing Naples Free-Net Accelerator?

1. Click on the small blue Naples Free-Net Accelerator icon and select Options, then click on the Advanced... button write down the port number. Click cancel.

2. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...

3. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.

4. Make sure that the proxy address for HTTP port address is set to "localhost" (no quotes) and the port is set to the port number found in step one. Click OK. Now test.

5.You can verify that Naples Free-Net Accelerator is working when:

The Naples Free-Net Accelerator icon (blue Naples Free-Net Accelerator near the system clock) shows moving arrows when you browse the Internet.

Cannot surf after uninstalling Naples Free-Net Accelerator?

1. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...

2. Make sure that the "Use a proxy server for this connection" checkbox is not checked.

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 ID: 242
 Question: Why do I get the error "Naples Free-Net setup.exe is not a valid Win 32 application" after downloading the Accelerator file?
 Answer: This error is rare and occurs when the size of the file that was downloaded is smaller than the size of the original source file. This problem is usually caused by the modem dropping data packets or by an interruption during the file download. To correct this situation, locate the file Naples Free-Net Accelerator Install file. Delete the file and download it again.

If you need to know how to download Naples Free-Net Accelerator, click here

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 ID: 243
 Question: Why do I get an error "could not open install.log file" when I uninstall Naples Free-Net Accelerator?
 Answer: It appears that one or more files were removed from the Naples Free-Net Accelerator directory. To correct this problem, reinstall Naples Free-Net Accelerator. You can try to locate the file Naples Free-Net Accelerator Install file on your system and open it or you can download it again from your account.

To uninstall Naples Free-Net Accelerator, click Start -> Programs -> Naples Free-Net Accelerator -> Uninstall Naples Free-Net Accelerator.

If you need to know how to download Naples Free-Net Accelerator, click here

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 ID: 246
 Question: Does Proxomitron work with Naples Free-Net Accelerator?
 Answer: Yes. First you will need to make some changes. Proxomitron uses a local proxy and 8080. You need to first confirm that your browser is configured for port 8080 then change the port on the Naples Free-Net Accelerator and configure Proxomitron for the Naples Free-Net Accelerator port.

 

Internet Explorer

  1. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
  2. Make sure that the "Use a proxy server for this connection" checkbox is checked. If not, do so. Then click the Advanced... button.
  3. Make sure that the proxy address for HTTP port address is set to "localhost" (no quotes) and the port is set to 8080. Click OK and exit it out.
  4. Click on the small blue Naples Free-Netler icon and select Options, then click on the Advanced... Change the port to 8081 and click apply.
  5. Right-click on the Proxomitron icon in the system tray and select the control panel. Check the "use remote proxy" box.
  6. Click on the proxy button and type in localhost:8081
  7. Click "ok".
  8. You can verify that Naples Free-Net Accelerator is working when: The Naples Free-Net Accelerator icon (blue Naples Free-Netler near the system clock) shows moving arrows when you browse the Internet.

Netscape

  1. Click on the Netscape Edit menu and select Preferences...
  2. Double click on the Advanced category.
  3. Click on Proxies.
  4. Click View [Netscape 4.7 only]
  5. Make sure that the "Manual proxy configuration" radio button is selected.
  6. Click in the HTTP Proxy area and enter the word "localhost" without the quotes.
  7. Click in the HTTP Port area and enter port 8080. Save changes and exit out.
  8. Click on the small blue Naples Free-Net Accelerator icon and select Options, then click on the Advanced... Change the port to 8081 and click apply.
  9. Right-click on the Proxomitron icon in the system tray and select the control panel. Check the "use remote proxy" box.
  10. Click on the proxy button and type in localhost:8081
  11. Click "ok".
  12. You can verify that Naples Free-Net Accelerator is working when: The Naples Free-Net Accelerator icon (blue Naples Free-Net Accelerator near the system clock) shows moving arrows when you browse the Internet.
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 ID: 247
 Question: Why do I get an error Invalid win32 application when I try to install Naples Free-Net Accelerator?
 Answer: If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file.
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 ID: 247a
 Question: Why you can not operate FrontPage with the Accelerator turned on.
 Answer: Windows FrontPage uses encrypted windows authentication to log on to your FrontPage administration.  This type of authentication does not work over a proxy type connection which the NFN Accelerator must use.  Simply disable the NFN Accelerator when administering your FrontPage web site.
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 ID: 247b
 Question:

Cannot surf after uninstalling NFN Accelerator?

 Answer:
  1. From Internet Explorer select Tools -> Internet Options. Then click on the Connections tab. Select the connection you are using. Click Settings...
  2. Make sure that the "Use a proxy server for this connection" checkbox is not checked.

 

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 ID: 247c
 Question:

 I have a firewall on my computer, AND after installing the Accelerator, I have mail or web surfing problems.

 Answer: If you have a firewall installed on your computer AND are having mail or browser problems, your firewall may be blocking the proper functioning of the NFN Accelerator.  Check your firewall settings according to the software firewall you have operating on your PC.

NOTE: Norton Firewall reportedly has a bug which will cause the above symptoms.  One may have to uninstall Norton and use a different firewall product, because the bug is related to the automatic updating that Norton does and is yet to be fixed.  This is not the fault of the NFN Accelerator, but rather a specific problem with Norton.  Please contact Norton for customer service troubleshooting if you choose to use Norton firewall products.

  • Zone Alarm by Zone Labs
  • Norton Personal Firewall 2003
  • Norton Internet Security
  • McAfee Personal Firewall 

Zone Alarm

  1. In your Windows desktop, click on Start>Programs> Zone Labs.
  2. Select "Zone Alarm Pro". The ZA icon appears in your system tray near the clock.
  3. Right-click on the ZA icon and choose "restore". This will bring up the Zone Alarm Control Panel.
  4. On the right hand side, click on "Programs". You will now see a list of program names. You want to scroll down the list until you see "PropelAC.exe" in the list.
  5. To allow access to the NFN Accelerator program, click on each question mark in the row next to PropelAC.exe and choose "allow" from the menu. Once you have changed them all to "allow", you should have green check marks in place of the question marks.
  6. Close the ZA control Panel.
  7. Start NFN Accelerator if it is not running. Go to Start> Programs> NFN Accelerator and choose "Start NFN Accelerator". You will now see the NFN Accelerator Icon appear near your system clock.

Norton Personal Firewall 2003

When you first install and run NFN Accelerator, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to NFN Accelerator, you must change this to "Permit" and then click "OK".  This message will come up a few more times and you need to perform the exact same steps on each one.

If for some reason, you have blocked "Access to NFN Accelerator" and are not able to surf the Internet after installing NFN Accelerator, you will need to manually configure access to NFN Accelerator. To do this, perform the following steps:

  1. Right click on the Norton Personal Firewall Icon in your system tray near the clock.
  2. From the menu, click on "Norton Personal Firewall". This will open the Norton Security Center.
  3. Click on "Personal Firewall".
  4. On the right hand side of the window, click on "Configure".
  5. Click on the "Program Control" tab.
  6. Scroll down the list of programs and select "PropelAC.exe".
  7. Click on "Block All" in the pull down menu and change it to "Permit All".
  8. Click on "OK".
  9. Start Propel Accelerator if it is not running. Go to Start> Programs> NFN Accelerator and choose "Start NFN Accelerator". You will now see the NFN Accelerator Icon appear near your system clock.

Norton Internet Security 2003

When you first install and run NFN Accelerator and you have Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, "Program Control" along with "Medium risk - PropelAC.exe is attempting to access the Internet. What would you like to do?" Below this, it will give you the default setting of "Block" in a pull down menu. To allow access to Propel, you must change this to "Permit" and then click on the "OK" button. This message will come up a few more times and you need to perform the exact same steps on each one.

If for some reason, you have blocked "Access to NFN Accelerator" and are not able to surf the Internet after installing NFN Accelerator, you will need to manually configure access to NFN Accelerator. To do this, perform the following steps:

  1. Right click on the Norton Internet Security icon in your system tray near the clock.
  2. From the menu, click on "Norton Internet Security". This will show you the Norton Security Center.
  3. Click on "Personal Firewall".
  4. On the right hand side of the window, click on "Configure".
  5. Click on the "Program Control" tab.
  6. Scroll down the list of programs and select "PropelAC.exe".
  7. Click on "Block All" in the pull down menu and change it to "Permit All".
  8. Click on "OK".
  9. Start Propel Accelerator if it is not running. Go to Start> Programs> NFN Accelerator and choose "Start NFN Accelerator". You will now see the NFN Accelerator Icon appear near your system clock.

McAfee Personal Firewall Plus

When you first download and install NFN Accelerator, you will get a security warning from McAfee Personal Firewall in a red window entitled, "Application wants to Access the Internet". "The program PropelAC.exe is requesting to access the Internet. Do you want to allow it?" In the section below, the option, "I want to ..." gives the choices of:

  • "Grant Access"
  • "Block All Access". 

Select "Grant Access". If you choose "Block All Access", you will not see the NFN Accelerator icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any web sites. You will need to manually configure access to NFN Accelerator. To do this, perform the following steps:

  1. Right click on the McAfee Security Center icon and choose "Personal Firewall" from the menu.
  2. Choose "View Applications" from the sub-menu.
  3. In the list of applications, select "PropelAC.exe".
  4. Under "Change Permission to..." Click on "Allow Full Access".
  5. Close the McAfee Security Center window.
  6. Important! Restart NFN Accelerator. Go to Start> Programs> NFN Accelerator and choose "Start NFN Accelerator". 
  7. Now try browsing to a few different web sites and you should be successful. Once you are able to browse the Internet using MS Internet Explorer, go to the Start> Programs> NFN Accelerator and choose "Start NFN Accelerator". You will now see the NFN Accelerator icon near your system clock. Try browsing to different web sites and you should see the arrows moving back and forth on the NFN Acceleration icon indicating acceleration.

 

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 ID: 247d
 Question:

 Can I use Mozilla FireFox browser with the NFN Accelerator?

 Answer:

Yes. Some configuration of Mozilla is needed before it can be used with the NFN Accelerator.

The recent release of Mozilla Firefox 3.0 has resulted in incompatibilities with the NFN Accelerator Firefox extension that is used specifically to automate the configuration of the proxy settings in the Mozilla Firefox browser.  In particular, if you attempt to install the Firefox extension with a v6.1.2 or earlier client, the installation of the extension will fail due to security update issues.   The error will result in users being unable to browse with acceleration on Mozilla Firefox 3 until the HTTP proxy settings are configured correctly.

Our engineering team has developed a new Firefox extension that is compatible with Firefox 3.  We recommend the following workaround, which does not require a client upgrade by the end user.

1)      Download and install the latest ?AcceleratorExtension.xpi? file to the accelerator installation directory (Default Installation Directory:  C:\Program Files\NFN Accelerator\docroot\) from the following link.

http://download.propel.com/supportfiles/

a.       Click the link above and save the ?AcceleratorExtension.xpi? file to the desktop. 

NOTE:   If Firefox 3 is not set as your default browser, copy and paste the link above into the address bar in the Firefox browser.  If you attempt to use another browser to save this file, it could require additional steps because it may not recognize the Firefox ?.xpi? extension.  Instead, it may try to save the file as a ?.zip? extension which will not install correctly.

b.      Right click the ?AcceleratorExtension.xpi? file from the desktop and select the ?copy? option.  Right click and paste the copy into the Accelerator Installation Directory. 

c.       Copy and replace the existing ?AcceleratorExtension.xpi? file with the new file in the accelerator installation directory.

d.      Open Mozilla Firefox 3 browser.

e.      Click ?Open File?? option from the ?File? menu in the browser.

f.        Open ?AcceleratorExtension.xpi? file from the Accelerator Installation Directory (C:\Program Files\Propel Accelerator\docroot).

g.       Once the pop up window appears, select the ?Install Now? button to install the latest Firefox extension.

h.      Restart the browser to apply all changes.

i.        Start browsing with Firefox to verify that acceleration is working correctly.

 

OR.... one can Manually configure the proxy settings for HTTP in the Mozilla Firefox Browser.

Windows steps for FireFox version 3.0 browser

  1. Click on the Tools
  2. Click on Options
  3. Within Advanced click on the Network tab , then click on the Settings button in the Connection section
  4. Click the radio button Manual proxy configuration
    Click in the box HTTP Proxy: and enter localhost
  5. In the Port area enter the NFN Accelerator port number (by default 8080 but this number may be different on your system. See below for instructions on verifying the NFN Accelerator HTTP proxy port number).

Windows steps for FireFox version 2.0 browser

  1. Click on the Tools
  2. Click on Options
  3. Within Advanced click on Settings button in the Connections section
  4. Click the radio button Manual proxy configuration
    Click in the box HTTP Proxy: and enter localhost
  5. In the Port area enter the NFN Accelerator port number (by default 8080 but this number may be different on your system. See below for instructions on verifying the NFN Accelerator HTTP proxy port number).
    Click OK.

Windows steps for Mozilla FireFox version 1.x browser

  1. Click on the Tools
  2. Click on Options
  3. Within General click on Connection settings
  4. Click the radio button Manual proxy configuration
    Click in the box HTTP Proxy: and enter localhost
  5. In the Port area enter the NFN Accelerator port number (by default 8080 but this number may be different on your system. See below for instructions on verifying the NFN Accelerator HTTP proxy port number).
    Click OK.

Mac steps for FireFox browser

  1. In the Firefox menu click on Firefox then Preferences
  2. Click on Adavnced
  3. Click on the Network Tab
  4. Click on the Settings button
  5. Click on the circle next to Manual Proxy Configuration to select
  6. In the box next to HTTP Proxy, type "localhost" without the quotes
  7. In the box next to Port, type the number "8080" without the quotes
  8. Click OK.

Windows steps for standard Mozilla browser

  1. Click on the Mozilla Edit menu.
  2. Select Preferences...
  3. Click on the Advanced item
  4. Click Proxies
  5. Make sure that the Manual proxy configuration checkbox at the bottom is checked.
  6. Click in the box HTTP Proxy: and enter localhost
  7. In the Port area enter the NFN Accelerator port number (by default 8080 but this number may be different on your system. See below for instructions on verifying the NFN Accelerator HTTP proxy port number).
  8. Click OK.

 

Follow these steps to check the NFN Accelerator proxy port number:

  1. Click the small blue NFN Accelerator icon (located in the taskbar by the system clock).
  2. Click Options...
  3. Click Advanced...
  4. Note the port number. You will need this number to configure Netscape, Opera or Mozilla Firefox.
  5. Click OK.

 

 

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